Help & support
This page is how to reach us, and where the self-serve answers live.
Email us
support@nimbuswatch.comWe read every message. Include the email address on your account so we can find you quickly.
What we can help with
- Billing, plans, and cancelling or changing a subscription
- Connecting AWS (read-only) and understanding what we can see
- Monitors, latency thresholds, and why a check shows down
- Alerts: the in-app feed, plus Slack or email delivery
- Understanding a security-scan or cost-waste finding
- Account and sign-in trouble, or deleting your account
Answer it yourself
Most questions are already answered in plain English:
The last one lists ten honest reasons a security or cost-waste scan can be empty, each with the one thing to check.